The HR Godfather

Helping graduates navigate the unspoken world of business.

HR Lessons from Star Trek Into Darkness (SPOILER ALERT)

 

English: A stylized delta shield, based on the...

English: A stylized delta shield, based on the Star Trek logo. (Photo credit: Wikipedia)

HR Lessons from Star Trek Into Darkness (SPOILER ALERT)

 

 

Yes, I went to see the new Star Trek movie yesterday, Star Trek Into Darkness. I discovered that Regal Theaters at the Mall of Georgia was doing two shows yesterday evening before the midnight rush and my wife and I jumped on that opportunity.

 

 

As I thought about the movie this morning, it struck me that there were some HR lessons which could be learned. Let me mention that I will refer to things in the movie, and some of these may strike people as spoilers. If you don’t like spoilers, then I would suggest waiting on this article until after you have watched the movie.

 

 

First Insight: Know the Truly Important Things

 

 

English: Chris Pine poses for a photograph at ...

English: Chris Pine poses for a photograph at Camp Arifjan, Kuwait following a screening of Star Trek. (Photo credit: Wikipedia)

After an early situation deteriorates in true Enterprise fashion, Kirk, played by Chris Pine, finds himself reprimanded by Admiral Pike, played by Bruce Greenwood. Kirk obviously is upset by this, but also obviously doesn’t understand at first. As the movie progresses, the events that transpire puts him in situations which allow him to see what his true purpose as the Captain is supposed to be.

 

 

This same phenomena occurs in our workplaces every day. We get caught up in the portion of our company’s activities in which we are involved and forget that there is a mission, a driving goal, a purpose, or whatever other terminology you wish to use. While our portion is important, perhaps even critical, it is still just a portion and too much focus might cause the overall mission to fail.

 

 

A common example in the business world comes from sales. Sales are at the core of everything that happens in the business world. But the wrong sales, sales which require too much effort and cost or that result in losses to the company can hurt the company instead of helping them. To the salesperson, the struggle is to keep this in mind when they are putting together the sale and to know when they need to walk away instead of accepting a bad sale. This becomes particularly hard when that salesperson is partially compensated based on their sales and they are faced with a smaller commission check if they do the right thing for the company. To add to this complication, each such situation will be different and the salesperson must be agile and perceptive enough to know what is the correct answer the majority of the time.

 

 

Second Insight: Know Your Customer

 

 

Noel Clarke

Noel Clarke (Photo credit: Wikipedia)

There are several situations in the movie where key events happen as the result of people’s insights and knowledge about what is important to other people. The distressed father, played by Noel Clarke, being approached with a solution to heal his sick daughter in exchange for a favor. Spock, played by Zachary Quinto, knowing what the villain wants and how to use that to help the Enterprise. The ongoing storyline of Kirk (and Uhura, played by Zoë Saldaña) understanding Spock and how he “feels” about events throughout the movie. The common theme here is the fact that you need to understand your “customer” (even if the transaction is handled in the form of blackmail.)

 

 

In the business world, everyone outside of sales can become easily confused about who their “customers” actually are. This often occurs as the result of mistaken understandings about the nature of where a job fits into the company’s mission.

 

 

Employees must understand that the company’s customers are everyone’s customers, even if that person does not work directly with the customer. The company’s customers are the ones who pay for services and ultimately their needs must be met or everything else is worthless and the company will collapse. Just like the Enterprise has to be kept working to save the crew, the employees have to look after the company to protect everyone at the company.

 

 

Of course, there is also a reason why each employee is hired. In most companies, each job is a critical component in the machine that turns customer desires into finished products which will be paid for. Failure to complete an individual’s job can result in other people getting pulled off of their duties, a domino effect which can eventually impact customers and the company’s ability to do and stay in business.

 

 

Third Insight: Know When to be Admit Your Mistakes

 

 

 

Simon Pegg

Simon Pegg (Photo credit: Wikipedia)

Of course, one of the best parts to me was seeing Kirk admit that he might have been wrong with Scotty, played by Simon Pegg. (Incidentally, I love this picture because the t-shirt has a storm trooper on it.)

 

In the go-go-go world of business, we can often become convinced that admitting any imperfection is a fate worse than death. However, just as Scotty’s attitude changed as a result of Kirk’s admission, most managers find that their employees’ attitudes will do the same. We are all human and I have generally found that people are fine with mistakes if they are admitted and owned up to. The worst way to handle mistakes is to attempt to hide or ignore their existence , because this practically invites others to focus on these things. Mistakes which should have been dealt with long ago and forgotten become “clear indications” of countless negative impressions and worst-case scenarios.

Additionally, the manager who fails to admit their mistakes can foster an atmosphere of deception. Employees feel justified in withholding information or outright lying to cover their own mistakes when their manager refuses to do the same. It is only a matter of time then until the manager faces discussions about how something happened and gets no response at all.

I could continue, but I need to eat some lunch. Here are a few others which I won’t detail because I ran out of time.

Knowing When to Withhold Irrelevant Information (Carol’s name deception)

Staying on the Same Page With Key Team Members (Kirk and Spock’s reports)

Keeping Personal Business Out of Work (Spock’s and Uhura’s fight)

Following a Task to Completion (Scotty and the dreadnaught)

Sometimes it is Who You Know Rather Than What You Know (Spock calling Spock, Kirk calling Scotty)

Fun to take lessons from the movie. Hope you enjoyed it as much as I did.

–The HR Godfather

thehrgodfather@gmail.com

 

 

May Updates

Time has flown by. If you are anything like me, you looked down at the things your were working on and life happened and when you looked up a lot of time had passed. That’s the reason there has been no update for a while. I didn’t realize until about two weeks ago that so much time had passed and then it was not convenient to post an update.

Here is the May update, finally. :)

As I mentioned, I decided that I needed to take a step back to focus on the book that I have wanted to write. This has come along nicely, with me already exceeding my target word count, but still feeling like there is more that needs to be written. Or in other words, I have surpassed the target and have not written anything about one of the points and only partially completed the other. I continue to work on this on a daily basis.

For those who are wondering, I could have finished the book at this point, but I would have sacrificed what I felt were necessary changes. Let me tell you, it is one thing to think you want to write something, it is something else entirely to actually begin writing out your thoughts. It continues to amaze me that I can write something one day which seems perfect and two days later I read it again and feel horrified that I would write such things.

Anyway, need to go now.

- The HR Godfather

thehrgodfather@gmail.com

February Update

Harpenden National Children's Home

Where have I been?

In true end of one year and beginning of the next year form, I have been reflecting on what did and didn’t happen in 2012 and what I want to be different in 2013. One of the primary disappointments for me was failing to get even one book finished and out for publication. In evaluating this fact, I could not shake the conclusion that I was just running out of time and creative energy before I could tackle the next major portion of the effort needed to get the book into shape for possible publication. I want this to be different in 2013.

 

Knowing what I wanted to change, I began looking at options for HOW to change. I need to work since the mortgage, electric bill, and groceries all require money, so that time is set in stone. I have a family who I value and they require a certain amount of attention, so there goes more time. I have other life goals which require steady effort today to accomplish them tomorrow,  and this eats up more of my schedule. The more I considered this, the more convinced I have become that the solution is to limit the amount of work I have put into this blog for the time being. My thought at the moment is to update once a month and in the event of something that I feel urgently needs attention.

All of these thoughts and decisions came together over the last few weeks, so I haven’t been avoiding announcing this so much as reaching a point where I understood what I needed to announce.

How is the book coming?

Writing

For those who don’t know, I have finished a first draft of one book on these subjects but have been struggling to edit it. About six weeks ago I finally sorted out the problem and realized that the “fix” required me to essentially start over. I will be able to clip elements of the first draft, but the structure and flow need to be dramatically different. The good news is that writing that first draft enabled me to get a clearer picture of the landscape surrounding this subject. I feel confident that this will enable my next draft to be more concise and informative.

I have put in about ten hours and have composed about 4000 words of the second draft as well as mapping out a good bit more of the structure on this attempt already. My goal is to have the second draft finished by the end of March. My next goal will then be to finish my own editing process by the end of April. Accomplishing both of these goals will place me in a position to consider what goals to set for bringing the book to market.

What else are you up to?

I am working with some others to put on a local workshop at the end of February.

I have chosen a second writing project which gets some attention when I need to step away from the primary project.

I am working with another organization to create some tools for their volunteer staff which will help them with their future job searches.

Thank you for your patience. I hope to be able to get back here more frequently in the future, but until then please bear with me. I’ll update monthly and then as I can beyond that.

-The HR Godfather

thehrgodfather@gmail.com

Tis the Season… for Career Maintenance

Correct, Career Maintenance. It is like get an oil change for a car or cleaning out the gutters on a house. People can avoid it now, but odds are that they will regret it later, so why not do it now?

Career Maintenance 101

The primary thing I want to encourage is for each person to take an hour in the next few weeks to go off by themselves to write down what they have done this year. Getting in a habit of doing this each year can make future job searches incredibly simple, can make people more grateful for their jobs (paid or volunteer), and can reveal goals for the next year that a person may want to pursue.

Preparation

The first thing to do, which does not count toward the hour I want, is to consider how to record this information. In this digital day and age, my default suggestion is for a person to send an email to themselves and store this in a file folder which either gets archived or remains indefinitely on the email server. If taking this advice, make sure the email gets sent to a personal email address.

If a person chooses to use written word, I recommend buying a notebook just for this exercise. Each year, put the information into the same notebook so it is all in the same place. This will be important later.

Explaining the Maintenance

The purpose of this exercise is to create a working list of career & personal accomplishments as well as a list of skills and experiences which can be drawn on in the future. Preparing these lists every year gives a person the ability to look back over these when preparing a resume, considering job openings, and deciding on where they wish their career to go. At the end of the exercise, people will also go back and mark the tasks and accomplishments they enjoyed the most, creating a list of tasks which can be used to direct them toward work they can enjoy EVERY DAY!

A small slice of my 43 folders I use for GTD t...

Step 1: What has been done.

First, list out every task performed over the last 12 months. I mean every task: personal things like mowing the lawn and fixing the plumbing, professional things from the major tasks to the minor office or resupply tasks, volunteer tasks whether earth shaking or quaint. Think through the last year’s activities and remember every place something was done and write down what it was and perhaps a note about where that was.

Here’s a brief example:

Stocking Snack Vending Machine

Stocking Soda Vending Machine

Managed soda and snack inventory

Stocking bathroom supplies

Stocking paper products

Managing bathroom and paper product inventory

This becomes helpful in future job searches when a company mentions some abstract skill or detail about experience that they want their perfect candidate to have. This list becomes an index of skillsets and gives you the ability to accurately refer back to when these skills were used and how much.

Step 2: What has been accomplished.

Second, go back through this list and, whenever possible, write out accomplishments related to these events. Accomplishments is a general term as used here. These are specific details, some of which will have little to nothing that might seem particularly notable. The key here is that this creates specifics for future resume use as well as helping identify growth.

Here are some examples continuing above:

Stocked 64 slot vending machine twice a week, ordering & picking up inventory, and

English: Snack Machine

Snack Machine

managing cash collected according to company accounting standards.

Identified a new vendor for snacks which reduced cost of snacks by 15%, enabled reduction in snack cost to employees and increased profitability from snack machine!

Realize that not every task will have something worth sharing. Don’t worry about topics which don’t warrant more sharing. I put down sweeping and mopping for work each year because there is almost always a time when I help out with this task, but it has been quite a while since I performed this with enough regularity to warrant more.

Also realize that some topics may have numerous accomplishments. Any salesperson worth the name should have numerous notes each year of key customers won, retained, & grown. Every job has things like this. If a person can’t find a task like this OR the task they find most mentioned is different from one of their main functions, then these might point to a job or career change.

Step 3: Highlight Key Accomplishments

Now go back through your list and put a star, box, or other mark next to each one that seems impressive to the person. If none seem impressive to them, then perhaps more thought is due OR they may need to add more effort to their work next year to reach the level that they feel is appropriate for them. From my experience, most people will have five to twenty things they felt were impressive.

Now, go back through these items and choose three to six which are big accomplishments AND were fulfilling; highlight these accomplishments. This will give the person some guidance in the future if they have to look for new work or consider promotion opportunities.

Step 4: Save your work

Make sure this work will be saved. This exercise loses much of its effectiveness if the lists get lost each year. The email method makes this simple, although people need to be sure they keep their account or transfer their files if they change email providers. Other lists may need additional precautions to keep up with them.

- The HR Godfather

thehrgodfather@gmail.com

Snowday!!

SNOWDAY!!

When is it okay to ditch work for the powdery stuff?

Okay, I live in Georgia, so “SNOWDAY” doesn’t get said much locally, but I have responsibilities for locations up the eastern seaboard to Maryland and Virginia and in the midwest up to Omaha, Nebraska. Every year there comes a point where the cold weather combines with precipitation and the calls start coming in. “Sorry, can’t come in because…” and the excuses begin. Sometimes these excuses are fine and legitimate, but other times they are, at best, poorly thought out (and often are outright lies.) Let me offer some suggestions for those new to the workforce.

Snowball Fight

Snowday!!

Communication is key!

When the weather gets nasty, keeping managers and the company informed and asking their feedback about going to work becomes critical. Instead of wondering: make a call, send an email, shoot off a text, SOMETHING! Talk to someone to verify what needs to happen. Employees may be surprised. I once drove for over an hour to get to work in icy conditions, only to discover that the building was locked up because the management team had told everyone they could stay home; guess who didn’t check their messages that morning.

Employees should be sure they have someone in their management structure’s personal phone number (cell or home). This is to be sure that the person can talk to someone from work in the event that there is a problem that prevents people from going to the work site. In my current position, when weather does threaten to be too much, there is usually a chain of phone calls which begin in the wee hours of the morning to communicate management’s expectations.

If an employee can drive to the mall, church, the bar, or anywhere they “want to be”, then they can drive to work.

Cold weather and water CAN equal icy roads. Icy roads can lead to accidents and other problems that injure or kill people. Companies get that. But it is amazing how often that same road which is “too iced over to go to work” is just fine when a pal calls twenty minutes later and asks the person to meet them somewhere. While it can be nice to have a break from the job for the day, choosing to skip out on work when others can make it leaves the manager and coworkers understaffed. In some cases this has minimal effect because customers are not coming in either, but in this world economy there is an ever-increasing chance that customers in other places are carrying on business as usual.

I worked with some people from Wisconsin early in my career. One of them told a story about a bad weather day at a job he had in Wisconsin. Some of the employees at the job made it to work, but many others called out saying the roads were too bad. After work, this person went to a local drinking establishment, having had a fairly rough day because of people being out. He then describes in detail what his thoughts and feelings were when he enters the bar and finds one of the employees who called out sitting there enjoying a few drinks. Let’s just say that the comments would warrant at least a PG-13 if we filmed it.

There are no laws that require your company to pay if you miss work for a “Snowday”.

Some people are chuckling, while others are shocked. I have been asked this question more than once in the past, so let me state it plainly here. Perhaps there is a municipal or state law that I haven’t heard of, but I have not seen a law yet that requires a company to pay their people for missing work on a “Snowday”.

While there are no laws, some companies do have policies for how they handle pay on “Snowdays”. If a company has created a policy for “Snowdays”, employee can reasonably expect these to be followed. If a company doesn’t spell out their policy, then their employees should inquire with the understanding that there is no requirement on the company. Further, the employees at these latter companies should prepare themselves to use a vacation day or some other paid time-off if they MUST get paid for the day.

-The HR Godfather

thehrgodfather@gmail.com

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